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Mystery Ranch (That's Us)

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We guarantee all our products for life.

All Mystery Ranch products carry a lifetime warranty against defects in materials and workmanship. Repairs or replacements for defects of this nature will be offered free of charge, plus we'll ship it back to you on our dime. Repairs where Mystery Ranch is not at fault are also available for a reasonable fee.
If you have a warranty issue with your Mystery Ranch product:

  1. Call us (406) 585-1428 to obtain an RA number for your repair. You must have an RA number before returning any product. We are not responsible for products shipped to us without an RA number.
  2. Before you ship the pack, it must be cleaned. Dirty packs gum up sewing machines and can ultimately break them. Please follow this simple cleaning procedure:
    1. Open every zipper and drawstring pocket as wide as possible. Empty the pack of all debris by turning upside-down and shaking vigorously.
    2. Using the framesheet adjuster, break the Velcro bond and remove the yoke from the body of the bag, shaking debris out of there as well.
    3. Spray the pack thoroughly, from all angles, inside and out, with a pressure washer. If you don’t have a pressure washer handy, the car wash is a good place to clean your pack. It’s best not to use soap or detergent.
    4. Once the pack has been washed, hang it to dry in the shade. Unnecessary UV exposure is unneccesarily hard on pack nylon.
    5. Next, write a note explaining the damage and its location. Mark the damage with flagging if necessary.
  3. Send the product to Mystery Ranch with the RA number written clearly on the top of the package. Our address is:
    Mystery Ranch
    1750 Evergreen Drive
    Bozeman, MT 59715
  4. Upon inspection, we will inform you of the necessary repairs, any costs associated with the repairs and an estimate of how long it will take. We will then repair your pack and send it back to you.