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Mystery Ranch (That's Us)

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Warranty

We guarantee all our products for life.

All Mystery Ranch products carry a lifetime warranty against defects in materials and workmanship. Repairs or replacements for defects of this nature will be offered free of charge, plus we'll ship it back to you on our dime. Repairs where Mystery Ranch is not at fault are also available for a reasonable fee.

If you have a warranty issue with your Mystery Ranch product:

1. Call us (406) 585-1428 to obtain an RA number for your repair. You must have an RA number before returning any product. We are not responsible for products shipped to us without an RA number.

2. Send the product to Mystery Ranch with the RA number written clearly on the top of the package.

Our address is:
Mystery Ranch
1750 Evergreen Drive
Bozeman, MT 59715

3. Upon inspection, we will inform you of the necessary repairs, any costs associated with the repairs and an estimate of how long it will take. We will then repair your pack and send it back to you.