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Mystery Ranch (That's Us)

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FAQ Philippines Production

Why did you add a production facility in the Philippines?


We added a production facility at Clark Field in the Philippines because we needed the capacity to build for customers both domestic and abroad who don’t require (Berry compliant) U.S. production and / or don’t want to pay a premium for products built in the U.S.A


How do I know if the pack I want is made in the US or PI?


It will be noted on the product page on our website and you are always welcome to call us and ask if you don’t see the “US” or “world” icons that denote production location.


Is the quality of the packs the same?


Yes. We still seek out the highest quality materials and construction methods available. We have rigorously run through every product and inspected them ourselves to certify the quality of a good matches our US standards. The quality is the same, so much that we have to mark the product so we don’t confuse the two ourselves. Our distributors who have received product from the U.S. and from Clark Field have not been able to tell the difference without looking at the label.


How do you ensure the quality is the same?


Our sewers at Clark Field are trained using the same protocol we use in the United States. We spend the time to send our trainers and inspectors to the P.I. to consult and educate the sewers on our methods and quality standards. The short of it: PI production workers are trained by our people, they are our people.


Will Warranty or Repair procedures change?


No, our warranty and repair will remain the same regardless of production location. We hang our hat on being the most durable and comfortable packs on the market and that will not change.


For more information please contact MR Customer Service or call 406-585-1428