Frequenty Asked Questions

We're moving to a kitted system so that we can design and build packs and frames that are optimized for integration based on the function of the product. There are some cool new things in the works.

Mystery Ranch is excited to offer our pro purchase privilege to these audiences for our Outdoor and Hunting product lines. There are no discounts on Military or Fire products. All pro sales for these audiences need to go through the validation process through Expert Voice, Guidefitter, GOVX and IPA Collective.

EV support questions (e.g., application status, how to I apply, why don’t I see Mystery Ranch as a pro option).

MYSTERY RANCH accepts returns for a refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition, and shipping charges are non-refundable. If your product is damaged or defective upon receipt, please contact our warranty department directly. To initiate a return, click the 'Start Your Return' button or give us a call at 1.833.548.1999.

PLEASE NOTE: All Closeout Sales are Final

MYSTERY RANCH designs and manufactures packs for the job that needs to get done, supporting customers who rely on our packs to get home at the end of the day. Our Warranty guarantees everything we build against defects in materials and craftsmanship for the practical lifetime of the product. We will happily offer repair or replacement for issues with materials or craftsmanship. Damage due to normal wear and tear or misuse can be repaired for a reasonable charge.

The only repair that we can offer on Dana Design products is a replacement back foam pad on packs with the ArcFlex body panel design. We can ship the foam to you and you can easily install it yourself without having to send the pack in to be repaired. Replacement back foam pads are $15.00 plus $5.00 for shipping. All sales final. For any other Dana Design pack repairs, please contact Marmot or try the following reputable gear repair companies:

Marmot Warranty:

Mon - Fri : 7:30am - 5pm (PST)

Rainy Pass Repair:

4415 Stone Way N.
Seattle, WA98103

We are not set up to perform custom work on individual orders and no, we cannot build a pack for you in a custom color. If your concern is in regards to sizing please give us a call at 1.833.548.1999.

Also, please know that modifying your MYSTERY RANCH pack may void the lifetime warranty, so please think first before you start ripping straps off and cutting holes in your pack to make it more aerodynamic for winged flight.

First, start by washing your pack with hot water in the shower. Use a mild detergent like Dawn to get minor dirt and grime out of your pack. Dry the pack out of direct sunlight. DO NOT USE HARSH CHEMICALS TO CLEAN YOUR PACK. If you need to get odors/blood out of your hunting pack, please use Atsko Sport-Wash Laundry Detergent

For full cleaning and care instructions, see here

We always recommend that you size down for the waist belt. If you fall in-between sizes on the yoke, please give us a call at 1.833.548.1999

If you are in need of a different size yoke or waist belt, please give us a call at 1.833.548.1999.

For more information about the MYSTERY RANCH Pro Purchase program and to apply, click here.

Military and Fire customers are able to shop on Expert Voice, Guidefitter, GOVX and IPA Collective for discounts on Outdoor, Hunting and Everyday products.

Outdoor and Hunting.

Military and Fire customers are able to shop on Expert Voice, Guidefitter, GOVX and IPA Collective for discounts on Outdoor, Hunting and Everyday products.

Why did you add a production facility in the Philippines and Vietnam?

MYSTERY RANCH added these facilities because of the increased demand for our product. We needed the additional facilities to build for customers who don't require (Berry Compliant) US production and / or don't want to pay a premium price for products built in the U.S.A. With these additional offshore facilities, we are able to focus our domestic facilities on the Berry Compliant orders.

How do I know if the pack I want is made in the US, PH, or VN?

If a product is produced in the U.S.A., it will be denoted on the product page on our website with a "US"

icon below the product specs. You are always welcome to call us and ask if you don't see the "US" icon that denotes U.S.A. production.

Is the quality of the packs the same?

Yes, absolutely! We carefully select the highest quality materials and ensure that all production facilities adopt our quality standards and techniques to deliver products consistent with the MYSTERY RANCH legacy. Our distributors who have received product from the US, PH, or VN are unable to tell the difference without looking at the label.

How do you ensure consistent quality?

Our factory resources use the protocol defined by our team in our production packages in order to deliver consistent quality gear. Upon introduction of new products, our product engineers visit our factory resources to work with them to develop new styles. As the product goes to production, our QA and QC teams will then visit our US, PH, and VN factories to ensure the finished goods meet our MYSTERY RANCH standards.

For more information please contact MR Customer Service or call 1.833.548.1999

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MYSTERY RANCH Customer Service



1750 Evergreen Drive
Bozeman, MT59715

Customer Service:


Warranty Department:




Dealer Services:



Monday through Friday
9am to 5pm Mountain Time

Retail Locations:

Find a Retailer here.

Our Headquarters is open for Warranty and Repair assistance, pack fitting and brief factory tours (time permitting).

We do not have a store at our Headquarters, but we do sell MR logowear.

US Retail Locations