Frequenty Asked Questions

Attention MYSTERY RANCH customers, we are experiencing some issues online with our pricing that is displaying discounted prices; Mystery Ranch is not deliberately displaying these discounted prices on its website. The only sections of the site that should display discounts are under Closeouts. The bug is related to the Oracle-NetSuite platform that we are currently working on to resolve on a case with their development team; the issue is escalating. If you see this discounted pricing, there are chances your mobile, tablet, or laptop has cached this pricing. We suggest clearing your cache via your browser settings and striking/holding command +R (MacOSX) or Control + R (PC); This process should resolve the issue. If this issue persists, please send us an email via our Contact Us page, and we will work with getting you correct MSRP price. Due to this being a known issue, we will not honor a discounted price on a regular MSRP item displaying a discount outside of the closeout section. Thanks for your loyalty as a Mystery Ranch customer, and we hope to have this resolved momentarily.

We're moving to a kitted system so that we can design and build packs and frames that are optimized for integration based on the function of the product. There are some cool new things in the works. In the meantime, we may be able to accommodate pack only orders based on available inventory - contact MR Customer Service or call 1.833.548.1999

As much as we would like to be able to offer our military/LE/ firefighter customers a discount on our packs, we have government contracts in these markets that prevent us from doing so.

MYSTERY RANCH accepts returns for a refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition, and shipping charges are non-refundable. Please give us a call at 1.833.548.1999, and we can get you set up with a Return Authorization (RA#).

PLEASE NOTE: All Closeout Sales are Final

The only repair that we can offer on Dana Design products is a replacement back foam pad on packs with the ArcFlex body panel design. We can ship the foam to you and you can easily install it yourself without having to send the pack in to be repaired. Replacement back foam pads are $15.00 plus $5.00 for shipping. For any other Dana Design pack repairs, please contact Marmot or try the following reputable gear repair companies:

Marmot Warranty:

888.311.2900

Mon - Fri : 7:30am - 5pm (PST)

marmot_warranty@marmot.com

Boulder Mountain Repair:

2744 47th St.

Boulder, CO80301

303.499.3634

repairs@bouldermtnrepair.com

Rainy Pass Repair:

4415 Stone Way N.

Seattle, WA98103

206.523.8135

We are not set up to perform custom work on individual orders and no, we cannot build a pack for you in a custom color. If your concern is in regards to sizing please give us a call at 406.548.3234.

Also, please know that modifying your MYSTERY RANCH pack may void the lifetime warranty, so please think first before you start ripping straps off and cutting holes in your pack to make it more aerodynamic for winged flight.

First, start by washing your pack with hot water in the shower. Use a mild detergent like Dawn to get minor dirt and grime out of your pack. Dry the pack out of direct sunlight. DO NOT USE HARSH CHEMICALS TO CLEAN YOUR PACK. If you need to get odors/blood out of your hunting pack, please use Atsko Sport-Wash Laundry Detergent

For full cleaning and care instructions, see here

We always recommend that you size down for the waist belt. If you fall in-between sizes on the yoke, we recommend that you size up.

If you are in need of a different size yoke or waist belt, please give us a call at 1.833.548.1999.

For more information about the MYSTERY RANCH Pro Purchase program and to apply, click here.

Why did you add a production facility in the Philippines and Vietnam?

MYSTERY RANCH added these facilities because of the increased demand for our product. We needed the additional facilities to build for customers who don't require (Berry Compliant) US production and / or don't want to pay a premium price for products built in the U.S.A. With these additional offshore facilities, we are able to focus our domestic facilities on the Berry Compliant orders.

How do I know if the pack I want is made in the US, PH, or VN?

If a product is produced in the U.S.A., it will be denoted on the product page on our website with a "US" icon below the product specs. You are always welcome to call us and ask if you don't see the "US" icon that denotes U.S.A. production.

Is the quality of the packs the same?

Yes, absolutely! We carefully select the highest quality materials and ensure that all production facilities adopt our quality standards and techniques to deliver products consistent with the MYSTERY RANCH legacy. Our distributors who have received product from the US, PH, or VN are unable to tell the difference without looking at the label.

How do you ensure consistent quality?

Our factory resources use the protocol defined by our team in our production packages in order to deliver consistent quality gear. Upon introduction of new products, our product engineers visit our factory resources to work with them to develop new styles. As the product goes to production, our QA and QC teams will then visit our US, PH, and VN factories to ensure the finished goods meet our MYSTERY RANCH standards.

For more information please contact MR Customer Service or call 1.833.548.1999

Submit a Case Online

Mystery Ranch Backpacks

Headquarters:

1750 Evergreen Drive

Bozeman, MT59715

Customer Service:

1.833.548.1999

Warranty Department:

406.548.3234

Business:

406.585.1428

Hours:

Monday through Friday

9am to 5pm Mountain Time

Retail Locations:

MYSTERY RANCH has partnered with SCHNEE'S to show Mountain, Hunting, and Everyday Carry packs; please visit them in downtown Bozeman:

Schnee's Downtown >

The MYSTERY RANCH HQ is available for Warranty, Military and Fire customers.

US Retail Locations >