US Shipping Only
Shipping Timeline:
All orders will ship within 1 to 3 business days. Our business hours are Monday through Friday, 9:00am to 5:00pm. We do not process or ship orders on weekends. Overnight orders placed on Friday before 11:00am will be delivered the next business day.
*The shipping timeframe may vary when placing large orders for more than 10 items. If you are concerned about your shipping timeframe please contact Customer Service
*MYSTERY RANCH is not responsible for any delays in shipping after your order has left our warehouse. All delays due to carrier issues must be resolved through UPS, FedEx, or USPS.
Holiday Shipping:
Our offices will be closed on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day and the day after
- Christmas Day
*Please keep in mind, order processing time and mail congestion around the Holiday Season may cause additional delays in estimated arrival time.
Warehouse Locations:
MYSTERY RANCH has one warehouse location in the United States; located in Washington. All MYSTERY RANCH packs ship from this location.
International Orders:
MYSTERY RANCH does not ship any orders outside of the United States. Please check out our international distributor page to get ahold of a product in your corner of the world!
Order Changes/Reroute Requests:
If you need to make a change to your order after it has been processed, please contact Customer Service. We will always do our best to accommodate your request. Please know, if the order is far enough along in the shipping process we may not be able to apply your requested change.
*A $25.00 fee will be added to your order for any reroute requested after your order has shipped.
MYSTERY RANCH Return Policy:
MYSTERY RANCH accepts returns for a refund within 60 days of package delivery date. Items must be returned in brand new, unused condition, and shipping charges are non-refundable. If your product is damaged or defective upon receipt, please contact our warranty department directly. To initiate a return, click HERE.