Pro Purchase FAQs
We've developed our Pro purchase program to service three distinct sectors of outdoor and hunting professionals, and now we are including Military/Fire/Federal LE/SAR/POSSE through the Expert Voice program. They are outlined in detail below.
- Climbing/Mountaineering/Backpacking Guides and Hunting Guides & Outfitters:
- If you are a certified, full-time: climbing, mountaineering, backpacking or backcountry skiing guide, or a hunting guide and/or outfitter, you may qualify for the MYSTERY RANCH Pro purchase program. Upon request, please be prepared to provide proof of professional standing with a State Guide's Association and/or Outfitter's License.
- Outdoor/Snowsports Industry Professionals:
- If you work full-time in the Outdoor or Snowsports Industry for a kindred spirit brand (ex. Vasque, Dynafit, GoPro, Patagonia), you may qualify for the MYSTERY RANCH Pro purchase program. Upon request, please be prepared to provide proof of professional standing with one or more of the following:
- Your professional email with a valid outdoor/snow industry domain
- A pay stub dated within the last 30 days or a letter that confirms your eligibility from your manager or supervisor
- Business card indicating title or professional status
- MYSTERY RANCH Dealer Retail Store Employee:
- If you are a full-time employee at a MR retailer, you may qualify for the MYSTERY RANCH Pro purchase program. Upon request, please be prepared to provide proof of professional standing with the following:
- A pay stub dated within the last 30 days or a letter that confirms your eligibility from your manager or supervisor
- Do you offer Military/Fire/Federal LE/SAR/POSSE discounts?
- Mystery Ranch is excited to offer our pro purchase privilege to these audiences for our Hunting and Everyday Carry product lines. There are no discounts on Military or Fire products. All pro sales for these audiences need to go through the validation process through Expert Voice, Guidefitter, and GOVX, IPA Collective and ID.me.
Fill out the Pro purchase application below. Complete all required fields and submit.
We carefully review each request. Please allow up to five business days for us to do our diligence. If you do not meet our Pro purchase criteria, we'll provide an explanation.
Use your Pro/Profile email address and password you created when you signed up.
Be sure you are using your Pro/Profile email address and the password you created when you signed up. If you forgot your password (on the sign-in screen) select "forgot password," and we'll send you a "reset" email.
On the sign in screen, select "forgot password" and we will send you a "reset" email.
Items categorized in our Hunting and Everyday Carry lines are available for Pro Purchase, with the exception of Harnessing and US-built packs
Mystery Ranch is excited to offer our pro purchase privilege to these audiences for our Hunting and Everyday Carry product lines. There are no discounts on Military or Fire products. All pro sales for these audiences need to go through the validation process through Expert Voice, Guidefitter, GOVX, IPA Collective and ID.me.
EV support questions https://expert-support.experticity.com/hc/en-us (e.g., application status, how to apply, why don’t I see Mystery Ranch as a pro option).
NO...absolutely not. Although we'd love everyone to use packs, this program is for personal use only.
Yes, but all orders must have a US billing and physical US shipping address.
MYSTERY RANCH accepts returns for an exchange or refund within 60 days of the original purchase date. Items must be returned in brand new, unused condition (return shipping charges are non-refundable). Please give us a call at 1.833.548.1999, and we can get you set up with a Return Authorization (RA#). Returns or exchanges may not be processed through any of our MYSTERY RANCH retailers.
We offer the same warranty to our Pros as we do all our customers.
Your Pro program membership expires at the end of each calendar year (12/31). When reapplying, you can simply use the same credentials information with any updated details.
Because you are a professional, you are expected to respect our Pro Purchase guidelines as listed below.
- Your Pro status with MYSTERY RANCH is considered a privilege and can be revoked at our discretion. Please respect our guidelines.
- Purchases are for your personal use only.
- Products obtained through the Pro purchase program may not be resold.
- Your Pro purchase pricing is confidential. Please do not discuss your discounts.
- All orders are subject to approval by MYSTERY RANCH.
- Please allow for up to three business days from the time you place your order for your items to ship.
- Abusing your Pro status with Mystery Ranch could lead to permanent suspension from the program.