Special "product drops" from MYSTERY RANCH will experience a waiting room. This process allows us to ensure a fair chance of purchasing unique items.
At this time, please make sure you have set up a Mystery Ranch account, so when you enter this queue process you are ready to checkout without having to log in or create a new user account.
We have partnered with a queueing technology assisting us with supplying the best user experience, and these are the following steps for the queue:
- Pre-Queue Landing Page: Clicking on a "Get In Line" link at www.mysteryranch.com before the queue has started will direct you to a pre-queue landing page. This is a waiting room before the sale starts; once the sale is live, we will automatically transition the user to the queue. + Read More
- Queue Landing Page: You are now in line, and once it's your turn, we will notify you that you can start the checkout process—you have 10 minutes to complete the purchase. + Read More
- Once everyone is in the queue, we will release a pace of users to go into the PDP to purchase within 10 minutes. If you do not purchase within 10 minutes, your cookie session will end and move back of the line within the queue—so be quick and decisive. Our goal was to give you enough information via social, email, press, landing pages ahead of time. Hence, you have an awareness of the finished product before arriving here.
- IMPORTANT! If you are in the pre-queue or the queue, IT DOESN'T GUARANTEE you will get an opportunity to purchase a pack because of the limited quantity and users that randomly got assigned before your place in line.
- When it is your turn to enter the PDP, we will automatically transfer you to the PDP by pinging your browser (if you are on another tab) and signing up for email notification (you can do both notification types)—IMPORTANT! If you are on another tab, not viewing your browser on your working screen, you will have to view the queue tab in the browser to start entering the website to make a purchase—you must do this within 5 minutes; otherwise, you will lose your place in line and back to the end of the queue.
- You will be last in line if you enter the queue after the queue has started, as we have entered a first-come, first-serve phase.
- As we release customers, we may pause the campaign to allow our internal systems to catch up confirming our sales orders match our back-end systems—inventory is still available. If you are in the process, the pause process will not affect you—continue to checkout.
- We will let customers in as fast as our system allows, and you may see the wait time fluctuate as we chunk through the requests—users may choose not to purchase
- As we progress towards a more limited stock, we will minimize the number of customers checking out the remaining quantities. This process is super manual, so we appreciate your patience and understanding with all the moving parts.
- Post-Queue Landing Page: Once we have sold out, we will redirect you to the landing page that states that the sale has ended. If you are here, we sold out of the product and no longer have any available for purchase.
If you were able to make a purchase and you received an order confirmation email, your order has been placed.
Your order will ship within 5 - 7 business days. You will receive a shipping confirmation email along with tracking information once it ships out.
No. All purchases need to be placed directly through mysteryranch.com
This is a queue-based system. Once you make it to the product page, please take your time and ensure all order details are correct. If after the fact you realize your address is incorrect, reach out to our customer service team. If you do not get through right away, please leave a voicemail. We will call you back ASAP.
No. It's not possible to jump the line after leaving the queue.
All limited product releases sold on the MYSTERY RANCH website are U.S. shipping only. All orders are promptly reviewed and any freight forwarding, proxy shipping, or third-party purchases with a final destination outside of the United States are subject for cancellation.
If you have further questions about our waiting room or shipping restrictions, please contact our in-house customer service here.